Bridging the Gap: How Communication Between IT, Finance, and Operations Defines Success

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Anthony Garza
October 30, 2023
Bridging the Gap: How Communication Between IT, Finance, and Operations Defines Success

In business we know that each department speaks their own language. The finance department talks about cash flow, balance sheets, and cost centers; the IT department speaks of data security and IT infrastructure; while the operations department focuses on lead times and inventory turns. All teams have crucial functions, but in essence, having everyone on the same page and breaking down communication barriers can take your business to the next level.

They say that organizational silos are inevitable, but it’s time to stop normalizing them and start bridging the gap to generate the best outcomes for your business.

The Role of Each Department

One of the common areas where a communication breakdown among different departments takes place is software acquisition. The following roles are typically involved in these conversations:


Besides tech support and data security, the IT department takes care of software management. The IT staff are typically in charge of integrating new tools to improve workflows and automate processes.


Since the finance department performs the budgeting and financial forecasting, they also need to participate in the area of subscription management, ensuring that the company has the means to acquire such tools and analyzing the ROI of SaaS investments.


The operations department oversees the daily functions of the business, from employee management to supply chain to quality control and customer support. The newly acquired tools are obtained to help optimize the workflows and operations, and the operations department can help ensure software adoption and SaaS ROI. They also typically take care of provisioning and de-provisioning software access when onboarding or offboarding employees.

Where Communication Breakdowns Typically Occur

In the area of software management alone, communication breakdowns happen more often than you imagine. Symptoms of these breakdowns can look like this:

  • Untracked Expenses: When the IT department makes software purchases without notifying Finance, that can disrupt budget allocations and lead to inaccurate financial reporting and even tax challenges.
  • Redundant Tools: When the members of the Operations department sign up for new tools without consulting the IT department, that could lead to software redundancies if the IT team has already purchased a similar one.
  • Inefficient Onboarding/Offboarding: If the IT and Operations departments are not in sync, that could lead to security risks in the form of Shadow IT or delayed onboarding/offboarding. Late setups for new employees could mean poor productivity and wasted resources.

The Impact of Poor Communication

These communication gaps can impact companies in more ways than one. The following are the biggest risks of continued poor communication among key departments.

  • Financial Issues: If there’s no proper software management process in place, the company won’t be able to detect unnecessary renewals, unused subscriptions, or other unexpected expenses. SaaS budgeting will be compromised because of the inefficiencies that haven’t been taken care of and licensing will continued to be paid for even when it’s no longer being used.
  • Operational Inefficiencies: If there’s no synergy among the different departments, it can cause delays, inefficiencies, and reduced productivity.
  • Security Risks: If offboarding gets delayed, you’re allowing unauthorized access to persist. Not to mention the risk to your company’s sensitive information if shadow IT is left unchecked.

Introducing Talisman: The Mediator and Information Hub

To bridge the communication gap among departments, a centralized system is key to gathering all the right information and collaborating efficiently. One tool that offers such a unified and central system is Talisman. Since it takes care of data and reporting management, workflow automation, and collaboration, it’s essentially like a CRM for software.

Our goal is to help both startups and small to medium sized businesses (SMBs) benefit from a set-and-forget system. You no longer have to regularly track which software subscriptions your team no longer uses and keep tabs on forgotten renewals and free trials. With Talisman, you can sit back, relax, and just wait for our automated alerts, notifying you if subscriptions are nearing renewal dates and sending alerts on cost-saving opportunities. You also no longer have to log in to every software account to provision and deprovision incoming and outgoing employees.. Using Talisman’s centralized dashboard, you can conveniently set which tools a specific department should have access to and all the users you’ll add or remove from those departments will automatically be given or denied access.

Our subscription management tool is affordably priced, helping you get value for money and enjoy an efficient and cost-saving subscription management tool that can streamline how your team members operate and interact. In a nutshell, Talisman brings to you the following key features:

  • Visibility: Talisman provides a clear view of your software tools, their costs, and access details.
  • Alerts: Our proactive alert system ensures timely actions, such as renewals or user changes.
  • Facilitating Conversations: Departments can now collaborate effectively using the data provided by Talisman and other built-in collaboration tools within the dashboard.

Real-world Example

Bright Pink Agency is one of Talisman’s clients. Before discovering Talisman, they used spreadsheets for software management. They would manually review Quickbooks and bank account transactions to obtain full visibility of their tech stack. They would also communicate with multiple team members to verify subscription usability and other software information. With the team having other core tasks to take care of, it would usually take months before they complete their manual SaaS audit.

Talisman entered the picture and the automated process only took a total of 15 minutes. What’s more, they easily detected sneaky hidden costs that they never noticed before. They realized they were paying for add-ons they were never aware of. Upon removing those add-on charges, they saved hundreds of dollars per month and improved everyone’s workflow and productivity.


Smooth communication among the IT, Finance, and Operations departments are crucial for a company’s success. Whether it’s in the area of software management or other business functions, proper communication promotes strategic alignment, data-driven decision-making, and full accountability.

To achieve inter-departmental synergy in your business, use the right subscription management tool with all the key features that matter. Talisman can promote efficiency, cost savings, and most importantly, collaboration.

Ready to give Talisman a try? Sign up for a free today!